Billing and payments

Elara has two separate kinds of billing. Billing pays for your studio's Elara subscription. Payments connects the provider that takes money from your customers.

Your Elara subscription

Open Settings → Billing to see the all-inclusive plan, active-location count, monthly total, subscription status, and subscription actions.

• Your Elara subscription: start, manage, cancel, or resume the studio's Elara plan.

This subscription does not choose the provider used at customer checkout.

Customer payments

Open Settings → Payments to connect Stripe, Square, or PayPal for customer checkout. Payment-provider configuration requires brands:read to view and brands:update to change. Point of Sale and customer payment records use the separate payments:read permission, and refunds require payments:update.

• Payments: connect and choose the customer payment provider.
• PayPal activation: take PayPal from sandbox-only to live customer checkout.
• Customer billing: understand how customer charges relate to memberships, credit packs, gift cards, and bookings.
• POS card processing: understand connected readers, external card payments, and saved-card charges at Point of Sale.
• Disputes & refunds: refund customer payments or POS orders and reconcile provider-side actions.

Related settings

• Payment settings
• Tax settings
• Memberships
• Point of Sale