Logging in & switching studios

The dashboard opens to a sign-in screen showing your studio's name and Sign in to your account.

Getting there

• Where: the login screen appears automatically whenever you are signed out.
• Permission: none, anyone with an admin account and password can sign in.

Common tasks

Sign in

1. Enter your Email (for example, you@example.com) and Password.
2. Select Sign In. While it works, the button shows a spinner and Signing in.
3. If your details are wrong you'll see an error such as Login failed. If the dashboard can't reach the server you'll see Could not connect to server. Check your connection and try again.

Create a new studio

If you don't have a studio yet, select Create a new studio on the login screen.

1. Under Owner account, enter your First name, Last name, Email, and a Password of at least 8 characters. Select Continue to payment.
2. Review Start your free trial, including the trial length and monthly total shown for your studio. Select Start free trial to create the owner account and send its verification email.
3. On Verify your email, open the email sent to the address you entered and follow its verification link. Return to the signup page in the same browser, then select I've verified my email. Billing cannot start until the mailbox is verified.
4. Complete the billing checkout and add a card to start the trial. Platform billing is separate from the payment provider customers will use to buy sessions or memberships.
5. Continue to the Studio step of the onboarding wizard. Enter your studio name, URL slug, public website domain, timezone, logo URL, and brand color, then finish the remaining setup steps. The booking-widget installation check comes later in onboarding.

How studios (brands) work

Each studio is a separate brand: its own customers, sessions, settings, and admins. Your sign-in is tied to a studio, so the dashboard always shows the studio you signed in to. To work in a different studio, sign in with the account for that studio, or select Create a new studio to start a fresh one.

TIP

The term brand appears in a few places in the dashboard (for example a customer's Brand ID). It simply means the studio that owns that record. See the Glossary.