Booking settings

The Bookings settings page lets you configure booking rules and policies that apply across your studio.

Getting there

• Where: Settings → Bookings.
• Permission: the brands resource.

What you can set

• Cancellation Window (hours): how many hours before a session starts customers can cancel or reschedule a confirmed booking online. Inside the window, the account widget refuses both and asks the customer to contact the studio. The window does not apply to waitlist entries or bookings awaiting approval, which customers can drop or move until the session starts.
• Advance Booking Limit (days): how far in advance customers can book.
• Booking Cutoff (minutes before start): how much notice customers must give. Online booking closes this many minutes before a session starts, up to one week (10080 minutes) and always shorter than the advance booking limit. The default, 0, keeps booking open until the session starts. The cutoff applies to the booking widget, the mobile app, rescheduling, partner bookings, waitlist promotion, and the "a spot opened" waitlist email: a seat freed inside the cutoff stays empty rather than going to someone on the waitlist, even when staff free it, for example by raising capacity. Staff can still move a waitlisted customer into it from the CRM. A customer who started paying before the cutoff still gets their seat if the payment completes before the session starts. Staff can always book a customer in from the CRM.
• Max Waitlist Size: the maximum number of customers on a session waitlist. Joining the waitlist for a paid session charges the drop-in price up front: the booking widget says so on the Join Waitlist button, in checkout, and on the confirmation. If no spot opens, the charge is refunded automatically after the session, by the nightly cleanup that expires waitlisted seats whose session date has passed. Credit-cost sessions charge the credit only when the customer is promoted: checkout and the confirmation tell a customer joining with credits that none are used to join and that they are used only if the customer is moved off the waitlist. Checkout adds that a customer whose credits cannot cover the session at that point stays on the waitlist.
• Auto-confirm Bookings: automatically confirm bookings without manual approval.
• Enable Private Bookings: allow customers to reserve a whole-space private session when no public bookings exist.

Select Save Booking Settings to apply your changes (you'll see Saved successfully).

Tips

• The Cancellation Window also sets the default in the cancel dialog on the Attendance page: cancelling a credit-funded booking outside the window pre-selects refunding the credits, and inside it pre-selects charging them. Staff can always pick the other option.
• Enable Private Bookings here is the studio-wide switch. Individual sessions, schedules, and occurrences control their private booking cost and whether they accept only private bookings.