Glossary

Plain-language definitions of terms you'll see across the dashboard.

Brand

A brand is a studio: the tenant that owns its own customers, sessions, settings, and admins. You'll see it in places like a customer's Brand ID. See Logging in & switching studios.

Credits / credit cost

Credits are spent when a customer books a session. Each session has a Credit Cost: the credits deducted from the customer's visit pack when they book. The standard cost is 1.00, and fractional values like 0.5 or 1.25 are allowed. Staff can comp credits from Customer profiles.

Visit pack / credit pack

A plan that gives a customer a number of visits (credits) to spend on bookings. The same plan type is labelled Visit Pack at the Point of Sale and Credit Pack on the Memberships page, they mean the same thing.

Drop-in

A drop-in is a single paid visit by someone without a covering membership or guest pass. A session's Drop-in Price sets the per-seat price for walk-ups and friends; leaving it blank disables paid drop-ins. With no Drop-in Price, a positive Credit Cost requires eligible credits or unlimited membership coverage. If both fields are blank, the public session is free to book without a membership.

Churn / churned

Churn is customers losing their membership. The Dashboard shows new versus churned memberships for the period.

Cascade (delete)

A cascade delete removes a record and its dependent records together. Before deleting a customer, session, or schedule, the dashboard previews everything that will also be removed. Cascades cannot be undone.

Friend booking

A booking made for a guest a member brings along. Attendees brought this way show a Friend booking badge on the Attendance page.

First time

An attendee badge marking a customer's first visit to your studio.

In-person waiver signing

An on-device flow where the customer reviews and accepts every outstanding current waiver while a staff member witnesses the acceptance. Available on the Attendance page. It records the exact versions, time, in-person method, and witnessing admin.

Super admin

An admin whose role holds the Owner role's full Everything grant. Sensitive customer Staff Actions are not limited to super admins: they follow Log in as customer, Customer account recovery and Memberships access. See the Permissions model.