Glossary

Plain-language definitions of terms you'll see across the dashboard.

Brand

A brand is a studio: the tenant that owns its own customers, sessions, settings, and admins. You'll see it in places like a customer's Brand ID. See Logging in & switching studios.

Credits / credit cost

Credits are spent when a customer books a session. Each session has a Credit Cost: the credits deducted from the customer's visit pack when they book. The standard cost is 1.00, and fractional values like 0.5 or 1.25 are allowed. Staff can comp credits from Customer profiles.

Visit pack / credit pack

A plan that gives a customer a number of visits (credits) to spend on bookings. The same plan type is labelled Visit Pack at the Point of Sale and Credit Pack on the Memberships page, they mean the same thing.

Drop-in

A drop-in is a single paid visit by someone without a covering membership or guest pass. A session's Drop-in Price sets the per-seat price for walk-ups and friends; leaving it blank keeps the session members-only.

Churn / churned

Churn is customers losing their membership. The Dashboard shows new versus churned memberships for the period.

Cascade (delete)

A cascade delete removes a record and its dependent records together. Before deleting a customer, session, or schedule, the dashboard previews everything that will also be removed. Cascades cannot be undone.

Friend booking

A booking made for a guest a member brings along. Attendees brought this way show a Friend booking badge on the Attendance page.

First time

An attendee badge marking a customer's first visit to your studio.

Force sign

A staff override that marks all of a customer's active waivers as signed, useful when a waiver was signed on paper. Available on the Attendance page.

Obligation / payer / payee

Terms from Franchise reconciliation. An obligation is a balance to settle between locations from cross-location membership redemptions. The payer owes; the payee is owed. Obligations move from Pending payout to Reported to Paid (or Void). The weekly reconciliation moves an obligation to Reported after it sends the owner report, which needs a contact email on file and a period that produced a balance.

Super admin

An admin with full access to everything, including sensitive customer Staff Actions. See the Permissions model.